Frequently asked questions
Accounts
Section titled “Accounts”Is GatherEasy free? Yes. It’s free to join, browse, register for free events and host. Paid tickets cost what the host charges, and hosts pay Stripe’s processing fees. GatherEasy currently charges 0% platform commission. Some extras, such as custom event URLs and tax collection, are part of GatherEasy Plus.
Do I need a password? No. You sign in with a code we email you, or with Google or Apple. See Sign in.
Is there an app? GatherEasy is a web app you can install on your home screen. See Install the app.
How do I change the language? Account settings → Preferences → Language.
Attending
Section titled “Attending”Can I buy tickets for a friend? Each person registers with their own account and holds one ticket. Share the event link with your friend.
Where’s my ticket? On the event page: choose View ticket. See Your ticket and check-in.
Can I transfer my ticket? No. Cancel your registration and let the other person register.
How do refunds work? When you cancel a paid ticket, the host reviews your refund request. If the host cancels the event or removes you, you’re refunded in full. See Cancel a registration and refunds.
Why can’t I register? The event may be invite-only, full without a waitlist, cancelled or already over. The registration box on the event page says which.
An event says “Listed on” another site. How do I go? It’s listed from elsewhere. Register on the original site with View on, and mark it Interested to keep it in your plans.
Hosting
Section titled “Hosting”Can I host without a group? Yes. Choose Personal when you create the event.
Why can’t I create a paid event? The group that runs the event needs a connected Stripe account. See Sell tickets.
When do I get paid? Stripe pays out daily on its automatic schedule, after its usual delay for your country. Keep enough in your Stripe balance for refunds.
Can someone help me run the door? Add them as check-in staff. See Co-hosts and staff.
Do I need a scanner? No. Any phone with a camera works. See Check guests in.
Can I delete an event? Cancel it. Events without paid orders are deleted. Events with paid orders are kept for refunds and records.
Social
Section titled “Social”How do I add a friend? Follow each other. There are no friend requests. See Profiles, following and friends.
Can I stop getting chat notifications? Mute one chat, or turn off Chat messages in Notifications.
AI assistants
Section titled “AI assistants”Which assistants work with GatherEasy? Claude, ChatGPT, GitHub Copilot in VS Code, Cursor and any other client that supports remote MCP servers with OAuth. See Overview.
Is it safe? You approve exactly what an assistant can do, assistants never handle payments, and you can disconnect at any time. See Sign-in and permissions.
Where’s Gabby? Gabby, the assistant built into GatherEasy, is coming soon. Until then, connect the assistant you already use.