Contact support

For guides to using GatherEasy, choose Visit the help centre at the top of the Need support? page to open help.GatherEasy.rsvp.

Send a report or support request

1. Sign in to GatherEasy.
2. Open the menu under your profile picture and choose Need support?, or go to gathereasy.rsvp/support.
3. Under Make a report, choose a Target type: General support or resource for help with your account or a payment, or Event, Group, User or Message to report something.
4. Paste the item’s ID or link in Target ID if you have it.
5. Describe What are you reporting? and choose a Reason.
6. Add Details: what happened and where we can find it.
7. Choose Submit report.

Reports are confidential and include an audit trail, so the support team can follow up safely. You’ll see “Report submitted. Support will review it.” Your recent reports are listed under Recent activity.

Include the right details

• For a payment or ticket: the event name and your order reference.
• For a sign-in problem: the email address you use (no codes).
• For an AI assistant problem: which assistant, what you asked and the exact error message.

Caution

Never share a sign-in code, password, card number or ticket code, not even with support. GatherEasy will never ask for them.

Questions about an event

For questions about an event itself, such as the programme, accessibility, the refund policy or a refund decision, contact the host. Use Open event chat on the event page, or reply to one of the host’s announcements.

Community

Join the GatherEasy Discord server to ask questions, share feedback and meet other hosts.